Ultimea Support
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Recent activity by Ultimea Support
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Hello Joe Lair, Suppose you need to reset the soundbar, and press and hold the "Mute" button on the remote control. For firmware updates, please refer to the following link and confirm that the cur...
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Hello Tony UK Mobile,Thank you for reaching out to us and I apologize for the inconvenience you are experiencing with the ULTIMEA App. Nova S50 is considered an earlier model in our product lineup ...
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Hello William Cruz Sr, If you need to replace the remote control of your Tapio I Pro soundbar, please contact support@ultimea.com for further after-sales support. We will provide you with a replace...
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Hello José Carlos Santos, If the soundbar doesn't show "UP" and switches to "USB" then "ARC," please try the following:1. Ensure the USB is formatted to FAT32 (64GB or bigger).2. Confirm the file i...
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Hello Joe Bongiovi,Thank you for reaching out. The code "E903" refers to MUSIC mode, you can check this information in the User Manual description.Please also note that this article is for the Apo...
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Hello BoxyWeb,Thank you for your feedback. We're glad the soundbar works well, though we understand the frustration with the subwoofer pairing issue. This may be due to Bluetooth interference or a ...
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Dear BoxyWeb，Thank you for your feedback. We're glad the soundbar works well, though we understand the frustration with the subwoofer pairing issue. This may be due to Bluetooth interference or a m...
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Hello Attila Garai, We apologize for the inconvenience with your Nova S80 Soundbar software installation. The issue might be due to the USB drive preparation. Please follow these steps: Ensure ...
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Hi Conor,We apologize for the frustration with the Poseidon D50 not being included, our team is working on expanding app support, it will take 2 months and we’ll update as soon as new informatio...
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Hola Daniel,Si el problema persiste a pesar de haber seguido todas las recomendaciones, podría tratarse de un problema de hardware. En este caso, te recomendamos contactar con nuestro soporte técni...
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