No sound or lag problem with Nova S80?

Ultimea
Ultimea

1) Dolby Atmos > 40Mbps to be stable and not lagging;

2) Try to play local video to confirm whether it will be intermittent back;

3) Confirm the connection method is which, the recommended connection method is HDMI eARC>Optical>Bluetooth>AUX;

It may also be an interface problem, replace the other connection to see if it is still intermittent

(4) Maybe the problem with the cable, it is recommended to replace the better HDMI cable;

(5) may be other BT or 2.4GHz devices caused by interference (recommended that the connection distance in a room and no barrier wall)

Note: If there is no sound, please first check whether the connecting 6-pin cable between the two parts of the soundbar is connected correctly. as the picture shows.

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Comments

2 comments

  • Comment author
    Attila Garai

    EARC does not work. And software cannot be updated. I tried fat32 or exfat

    0
  • Comment author
    Ultimea

     

    Hello Attila Garai,

    We apologize for the inconvenience with your Nova S80 Soundbar software installation. The issue might be due to the USB drive preparation. Please follow these steps:

    1. Ensure the subwoofer is properly connected to the soundbar (subwoofer light should be on). https://support.ultimea.com/hc/en-us/articles/28203107576473-Nova-S80-Wireless-Subwoofer-and-Wired-2-Surround-Speakers-Connection

    2. Disconnect the HDMI cable, restart the soundbar, then insert the USB stick. The installation should start automatically and be displayed on the screen.

    3. Format the USB stick in FAT32 (not over 128GB). If FAT32 fails, try ex-FAT.

    4. Download the "update.zip" file again and copy it directly to the USB stick without unzipping it.

    If the issue persists, try a different USB drive. Faulty or incompatible drives may cause problems.

    For faulty HDMI eARC, contact support@ultimea.com for assistance with replacement. We await your reply and are happy to help further.

    Best regards,
    ULTIMEA Customer Service

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