Please try these steps to solve the issue:
-
- Replace the remote batteries with new ones.
- Point the remote directly at the center of the Tapio I Pro soundbar when pressing a button.
- If the distance between the remote control and the main unit is too far, move it closer to the unit.
- If using a Bluetooth connection, some of the buttons on the remote may not be supported by the streaming application.
If this issue persists, please contact Ultimea customer support for a replacement.
Comments
2 comments
I need a replacement remote control for my Ultima sound. bar. It is the Tapio I pro, I believe.
Hello William Cruz Sr,
If you need to replace the remote control of your Tapio I Pro soundbar, please contact support@ultimea.com for further after-sales support. We will provide you with a replacement after receiving your order information.
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