Ultimea Support
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Recent activity by Ultimea Support
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Hello Danielle,To better assist you, could you please provide us with more details about your audio requirements? In the meantime, we would like to advise against updating the software unless absol...
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Hello everyone, the Ultimea app is currently only available for the upcoming new Poseidon D70 and Solo B30 Soundbar. Other models are still awaiting further testing by technical engineers and will ...
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Hello justicetandoh, If this issue persists, please contact Ultimea customer support at support@ultimea.com for return or exchange assistance. We will service you ASAP!
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Hello Debbie Berg, Normally, we recommend the following connection methods: Recommended connection: ARC＞OPT＞AUX＞BT>USBYou can refer to: https://support.ultimea.com/hc/en-us/articles/25284385394201-...
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Hello justicetandoh, Could you please provide us with a video showing the issue? Please send it to support@ultimea.com and we will provide you with further support.
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Hello Davorin Duh,① Please do not try to open or decompress the "update.zip" file ② Please format the USB memory stick, before copying, please make sure the USB memory stick is empty, and keep onl...
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Hello Boris Klemenc, To revert back to the factory version, we recommend downloading the original software version V59. You can find the corresponding download link by referring to the following in...
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Hello everyone, Please note that the method to check the current firmware version of the device is as follows; right side of "surround" for 5 seconds. If the display shows "V??" We do not recommen...
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Liebling David Böhnky,Es tut uns leid, dass sich Ihre Tapio V-Soundbar nicht einschalten lässt, obwohl sie eingesteckt ist. Wir verstehen, wie frustrierend das sein kann, und sind hier, um Ihnen zu...
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Thank you for your comment. ULTIMEA's newly released products will be applied to the APP first. The APP for the products currently on sale cannot be realized for the time being. It may take until a...
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