Please try these steps to solve the issue:
- Check whether the indicator light (white “-” on the LED display) of the sound bar is on, and then please press the POWER button on the remote control or the right of your sound bar. (white “----” on the LED display)
- Please ensure the power cord is securely connected. If the soundbar is completely unresponsive and there are no lights, it may be caused by a power cord connection problem or a faulty power adapter.
- Plug a different device into the electrical outlet to verify that the outlet is working correctly.
- If the light is on but the device is not working, please try to restore the factory
If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.
Comments
2 comments
Hello there I have try reset it but still the same
Hello justicetandoh,
If this issue persists, please contact Ultimea customer support at support@ultimea.com for return or exchange assistance. We will service you ASAP!
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