Ultimea Support
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Recent activity by Ultimea Support
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Hello BENOIT VERVA, No, this is the software version of the Apollo S40. If you require new software for the Poseidon D50, please let us know your audio requirements and the current factory version.
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Hello dede, Please turn off the power and then restart the Soundbar, or try updating the software again.
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Hello Glynn Newey, Depending on your situation, our technicians recommend:1. Power off the Soundbar and restart/restore factory settings2. Power off the TV, unplug the HDMI cable and reconnect the ...
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Hi Adrian Andrei & Max,Sorry for not being able to reply to you promptly over the weekend. We have sent the software installation package to your email. Please confirm if you have received it.Thank...
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Hello Íñigo, ¿Podrías conectar tu teléfono mediante Bluetooth para comprobar si la barra de sonido produce sonido correctamente? Si se confirma que es un problema de calidad del dispositivo, le bri...
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Hello Ernesto,Of course, if the V3.18 version has the improvements you need, you can upgrade and experience the effects of the new version.
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Hello Glynn Newey.Have you encountered this problem with other versions of your soundbar?Could you please try to restore the factory settings？If there are still problems when other versions, could ...
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Hello everyone,Please excuse me for trying to ask you all a question:Some customers have reported that when copying software to a USB stick, the PC keeps popping up a window with a "cancel" button,...
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Bonjour Max,Il se peut qu'il y ait un problème de compatibilité TV CEC, nous sommes désolés de ne pas avoir le même modèle de TV que le vôtre à tester pour le moment, mais nous demandons au fournis...
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Bonjour Alberto,Si vous n'aimez pas l'autre version améliorée après le test, vous pouvez revenir à la version d'usine.En attendant, nous sommes impatients de recevoir vos commentaires et nous voulo...
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