Ultimea Support
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Recent activity by Ultimea Support
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Dear Paul Egerton,Is the content you described referring to the HDMI CEC (controlling the soundbar on/off and sound adjustment) bug when connected to Hisense TV via HDMI?The new software test has n...
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Dear Ramtin,Thank you for your inquiry. V143 mainly improves the sound quality based on V131. If the sound quality of the V131 version meets your requirements, we do not recommend switching softwar...
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Dear Christian Degenhardt,Sorry for the long wait, we are arranging to send you the fixed software.Looking forward to your feedback! Feel free to contact us if you have any questions. Thank you!
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Hello Eric Simon, Thank you for your continued support and attention. We greatly value your feedback. This software version was developed over a period of 3 months by our dedicated R&D team. We are...
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Hello Christian Degenhardt,Sorry to hear about this problem. We will try our best to help you.If there is interference during the upgrade process, it may cause the upgrade to fail and cause the dev...
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Hello Domenico Buono,Thank you for reaching out to us with your feedback. We appreciate your input and are constantly working to improve our product information. We have updated our article to refl...
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Thank you all for your attention to the software version. Please note that our software testers will further test the new version of the device's software and release the firmware version when it i...
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Thank you all for your attention to the software version. Please note that the naming rules of the software version are determined by our professional technicians. It may be necessary to distinguis...
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Hello Andres Felipe Jaramillo Rueda, We're glad to hear that the previous issue you had with the bass and voices has been resolved. However, we're sorry to hear that you're now experiencing some ne...
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Hello Bryn Glew, Thanks for reaching out and sharing your feedback with us. We appreciate your kind words and are glad to hear that you're enjoying the updates. We understand that the level 1 volum...
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