Ultimea Support
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Recent activity by Ultimea Support
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Hello David Boles.I'm sorry for the inconvenience.Could you please describe your problem? We'll do our best to help you.
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Salve Mario Belletti.Siamo spiacenti di sentire questo problema.Il software non si aggiorna dopo aver inserito la chiavetta USB nella soundbar? O c'è un altro problema?Le consigliamo di:Formattare ...
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Hello AP.Thank you for your suggestion. Currently, the LED work logic is:The 60s without any operation, will automatically turn off the LED display or turn off the display by pressing the LED on th...
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If the customer reports a PC prompt of "Please insert the last disk of the multi-volume set and click OK to continue" when copying the software, please try clicking "OK". Click multiple times to se...
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Hello Frank Mensching and everyone.I apologize for not being able to check and respond to your messages promptly.Regarding the copy-to-computer prompt issue, we encountered it once when we were tes...
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Hello James Blair,Poseidon D60 remote control code: 000BBBBut it is not suitable for other remote control to learn the code value of our sound bar. If you need to control the sound bar on/off and v...
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Hello Justus M..Thank you for your feedback.We're glad to see that the issue was resolved with the second update, and we'll keep an eye on it to see if it's still an issue.Additionally, most custom...
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Hello Alexander H.Thank you for your suggestion.T11.1 is a customized version, mainly suitable for customers who feel that the soundbar volume is too loud.V98 is our official software for Nova S50....
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Hello Mike Cooper,Thank you for sharing.We have established an APP research and development team, and the APP is expected to take 3-5 months to be released. At that time, we will give priority to i...
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Hello jehn,T019 is already the latest version of your voice bully, V132 is not suitable for your device, so the upgrade is not successful.But please don't worry. We have sent you a solution via ema...
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