Ultimea Support
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Recent activity by Ultimea Support
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Answer #8252 Thank you for recognizing our products. We will continue to improve our products and do our best to provide better products and services!
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Do you use our fiber optic cables? Please remember to remove the caps at both ends when using it for the first time. Optical Connection:1. Connect an optical audio cable from the TV's Optical Digit...
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Response #5404 Large-scale online games may experience frame drops, so it is recommended to use a better graphics card or a high-definition HDMI cable.Please also note that HDR10 is mainly for impr...
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Response #5406 According to your question, you first need to confirm that your Xbox supports HDR10 because our projector supports HDR10 video decoding.In addition, HDR10 is mainly for improving the...
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Response #5405 Apollo P40 version V2.4 requires a manual setup to have this feature.This is done as follows:Settings - Startup - Set to HD If this issue persists, please contact Ultimea customer s...
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Witaj Kliencie,Aby dostępna była ta funkcja, wersja Apollo P40 V2.4 wymaga ręcznej konfiguracji.Odbywa się to w następujący sposób:Ustawienia - Uruchamianie - Ustaw na HDJeśli problem będzie się po...
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Hi Customer, We apologize for the inconvenience. Our Apollo P40 projector does not support HDR other formats at this time, only HDR10. Please be informed. If you have any other questions, you can c...
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Hello, Sorry for any inconvenience causedMay I ask if your Soundbar model is Nova S40?Could you please tell us your TV model?Please confirm if your TV has CEC function, and then use HDMI cable to c...
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Hi Detlev, Thank you for bringing this issue to our attention regarding the boot-up behavior of your projector. We apologize for any inconvenience it has caused. We understand that you would prefer...
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Dear Customer,Thank you for reaching out to us regarding the issue you're experiencing with your Tapio I 2.0 soundbar. We are sorry for any inconvenience this may have caused you.To resolve this is...
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