Improvement Point:
① Vocals are clearer
② The EQ display logic is updated
Upgrade Method:
1. Download and Copy the "update.zip" file in the attachment to a USB flash drive
Note:
①the USB flash drive is empty and has a capacity of less than 128GB
②you don't need to unzip the file, just copy it to a USB flash drive.
2. When the Soundbar is powered on, insert the USB flash drive into the USB port of the Soundbar, and then the Soundbar will upgrade automatically and display the progress from 1 to 100.
3. After the upgrade is completed, the Soundbar will automatically standby;
4. After the Soundbar is turned on, pls check the software, press and hold the "MUSIC" button on the remote control for 5 seconds, and then the display will show V98, which indicates that the upgrade has been successful.
Note:
If the sound quality of the factory version meets your requirements, we do not recommend switching software versions. If you have any questions, please contact support@ultimea.com
- update.zip6 MB
Comments
44 comments
Can no longer control sound bar volume with TV remote CEC does not work
I have the v98 firmware installed & everything connects by e-arc, all generally good. However as I need to add a little high mid fz and hf, for nor I’m using a player on my Firestick (VLC) that has EQ adjustment. It is not always possible to do this, so I’m very pleased to hear you are developing an app to control the S50 including an EQ (hopefully graphic). It will make your product much more complete. I see LG already do this. If you want a beta tester, as a retired sound engineer, I would be very happy to do so. Kind regards, Mike Cooper
Ultimea Support, please advise on the error message when saving the update.zip. I tried multiple USB drives, tried downloading straight to the drive, but nothing has worked.
The exact thing is happening with the v93 file.
UPDATE:
I reformatted the USB drive to exFAT, then downloaded the update.zip straight to the USB drive, I still got the error, just ignored it, disconnected the USB drive, and connected it to the soundbar. It will automatically start the update process.
Give it a try, worked for me!
I’m having the same update problem as Dan and Frank
Is there a solution for the soundbar not accepting the update
I second the request for the APP in order to EQ. It was scheduled or estimated for months ago. One of the reasons I bought it.
Before upgrading for better sound. I was using the Cec-hdmi control of system power and volume while using the optical input for sound. It was working fine. I upgraded to the latest firmware and now the Tv will recognize the soundbar and display volume control but the soundbar will not turn the volume up or down. The quality of the sound is greatly improved. It states it downloaded the version. But I lost control through hdmi.
Or for a workaround what is the factory remote code? So I can self program a firestick remote.
So am I. The same happend to me.
Hello Ramtin,
After we sent the suggestion for re-upgrading, JC finally replied "Thanks you that worked", so the problem should have been solved successfully.
If there is a bug after upgrading (a probabilistic problem and relatively small), you can try to upgrade the software again or switch to the original factory version.
Upgrading the software will not damage the soundbar, but it is not recommended to switch the software more than 3 times.
If you are having trouble with this process, you can feel free to contact us. Thank you!
Is there still anyone alive at the Support Center 😉. No reaction to simular questions for more than 2 weeks.
If the customer reports a PC prompt of "Please insert the last disk of the multi-volume set and click OK to continue" when copying the software, please try clicking "OK". Click multiple times to see if the pop-up window will not continue
We have tested several times and collected some methods from other customers, hope it will help you.
1. Please delete the current software installation package in the USB memory stick, then download and directly copy the "update.zip" file to the USB memory stick again.
Note:
① Please do not try to open or decompress the "update.zip" file
② Please format the USB memory stick, before copying, please make sure the USB memory stick is empty, and keep only this one file.
2. USB flash drive format: FAT/ ex-FAT/FAT32; capacity less than 128GB.
Note: FAT32 format may have this problem, please format it as ex-FAT
3. After copying, you can right-click on the USB flash drive device name, select "pop-up", and then unplug the USB flash drive.
If you still get a pop-up message, please ignore it, then plug the U stick into the soundbar directly to process the upgrade.
Dan Peterkin Tom DeFeo
I have tried in both Ubuntu and Windows, truth is in Ubuntu I don't get the copy error.
As a workaround, can you manually specify the USB stick as the download folder for the update?
As soon as the file appears in the stick, any errors don't matter afterwards.
In my case, my 64GB SanDisk was not recognized, but a random 4GB one was. You can also check if the USB is compatible by trying to copy and play mp3 files in the soundbar. If the soundbar doesn't like the disk drive, mp3's won't play at all.
Is an update possible so that Windows detects the soundbar via HDMI? even if it is adding an extra screen as happens with other soundbars.
Hi everyone! I'd like to propose a modification to the user interface. Currently, if I decrease the volume and then swiftly press the button to turn off the LED, the system inadvertently switches back to activating the LED as it displays the current source (such as AUX). In my opinion, a better approach would be to ensure that once the LED-off button is pressed, the LEDs remain off regardless of any subsequent button presses, until I decide to press the LED button again to turn them back on. This change would ensure the LEDs stay off as intended, enhancing user control and experience.
Update: Additionally, I've noticed an issue where, with the lights turned off, attempting to increase the volume requires two presses. The first press only activates the display, and the second press actually increases the volume. This behavior adds unnecessary steps for the user and could be streamlined for a smoother experience.
Hello Frank Mensching and everyone.
I apologize for not being able to check and respond to your messages promptly.
Regarding the copy-to-computer prompt issue, we encountered it once when we were testing, and then I deleted the file and re-downloaded it.
The USB stick is as empty as possible first.
After downloading, copy the package directly to a USB stick (don't try to open the file)
Then directly insert the USB stick into the soundbar to upgrade.
If you still have this problem, we recommend formatting the USB stick. Try again.
Looking forward to your further feedback.
To all of you that face issues with the soundbar not recognizing the update, just use a different USB stick. I had two USB sticks that didnt work while the third one worked.
Hello AP.
Thank you for your suggestion.
Currently, the LED work logic is:
The 60s without any operation, will automatically turn off the LED display or turn off the display by pressing the LED on the remote control, after the screen is off, the user can wake up the screen by pressing any key on the remote control.
This way is to avoid the problem that some customers don't know how to wake up the screen and mistakenly think that the product can't work.
In addition, the reason for pressing the first time to wake up the LED and the second time to activate the corresponding button function is to avoid the problem of customers or children touching the remote control by mistake and changing the original adjusted settings directly.
We will send your suggestion back to our product department and collect any other customers who have the same suggestion.
Thank you for your support and understanding! We will try our best to do better!
Thank you for your suggestions, we have sent all of them back to the product development department.
This is very valuable to us!
Hi Frank Mensching and other customers,
I apologize for not being able to reply to your message in time, have you upgraded successfully now?
Please check out some of the methods I've gathered from various users and I hope it helps you.
Looking forward to your feedback!
Is the APP still coming?
Need more EQ adjustments.
Hello everyone, the Ultimea app is currently only available for the upcoming new Poseidon D70 and Solo B30 Soundbar. Other models are still awaiting further testing by technical engineers and will be announced and applied to more models as soon as they are tested.
It's been 8 months minimum, I have no faith you are even making the Nova S50 compatible.
Its a pretty simple job that one person who knows what they are doing could implement in a few days.
Hello Philip Bradley,
We sincerely apologize for the delay and understand your frustration. Please know that your feedback is very important to us, and we're committed to ensuring the Nova S50 meets your expectations.
Making products compatible with various devices can sometimes be more complex than anticipated, but we are actively working on improvements. We appreciate your patience and continued support as we work towards a solution.
Any developments on the app? I noticed that it has been released but no support for the S50 yet?
Hello Tony UK Mobile,
Thank you for reaching out to us and I apologize for the inconvenience you are experiencing with the ULTIMEA App.
Nova S50 is considered an earlier model in our product lineup and is not yet supported by the app. Integrating these earlier models into the app is a complex process that requires significant time and effort. Our software engineers are diligently working on this, but it may take some time to support these models fully. The exact time of realization depends on the implementation.
We appreciate your patience and understanding as we work to enhance our app's compatibility.
I have tried 4 different brands of stick, different sizes and different formats. The downloaded file throws the error as soon as it is downloaded, either to the PC or direct to the stick. What operating system are you using?
Welcome to actively sharing the use of suggestions. We will look at them carefully and collect them.
𝓜𝓮𝓻𝓻𝔂 𝓒𝓱𝓻𝓲𝓼𝓽𝓶𝓪𝓼 🎄🎄
I can download the update.zip file but it's impossible to install or even unzip it. When I try to unzip it the error message says the file is corrupt/damaged or not a zip file.
Hi Martin,
Please read the upgrade instructions in further detail:
Upgrade Method:
1. Download and Copy the "update.zip" file in the attachment to a USB flash drive
Note:
② You don't need to unzip the file, just copy it to a USB flash drive.
Thank you for your inquiry.
If you still have questions about this process, please Contact Us. Thank you
Hi, does the latest firmware version (V98) also contain all previous improvements (V93, T093)? Thanks a lot!
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