Ultimea Support
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Latest activity by Ultimea Support
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Ultimea Support created an article,
No audio output from Skywave X100 Dual and Signature BS-3 when connected via Auracast
Issue: Both Devices Appear Connected in the App, but No Sound Is Heard from Either DeviceSymptoms:The Ultimea app shows that both the Skywave X100 Dual and Signature BS-3 are connected. However, wh...
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Ultimea Support created an article,
How to Connect Signature BS-3 to Skywave X100 / X100 Dual via Auracast
Part 1. Power On Your Devices and Enable Bluetooth on Your PhoneBefore starting the connection process, make sure both devices are powered on and Bluetooth is enabled on your phone.1. Connect both ...
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Ultimea Support created an article,
How to Adjust the Bass Level on the BS-3?
You can adjust the BASS (low‑frequency) level in either of the following ways: 1. Using the Remote ControlPress the Gain Type button to select BASS mode, then press Gain Level + to increase the ba...
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Ultimea Support created an article,
How to Resolve Poseidon M30 Stream App Automatically Disconnecting from the Device?
In certain network environments or with specific phone models, the app may occasionally disconnect from the device. To improve connection stability, try the following: Optimize Wi-Fi Settings: P...
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Ultimea Support created an article,
Does the Poseidon M30 Have Software Updates to Improve Audio Quality?
Yes. We have officially released firmware version V33. To check for and install the update, please follow these steps: Open the Ultimea App and connect the soundbar. Check the firmware version. If ...
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Ultimea Support created an article,
Does the Poseidon M40 Have Software Updates to Improve Audio Quality?
Yes. We have officially released firmware version V16. To check for and install the update, please follow these steps: Open the Ultimea App and connect the soundbar. Check the firmware version. If ...
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Ultimea Support created an article,
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Ultimea Support created an article,
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Ultimea Support created an article,
How to Solve Poseidon M300's Bluetooth Background Noise or Intermittent Audio?
If you experience background noise or intermittent audio during Bluetooth connection, this may be caused by interference signals in the surrounding environment.Please try the following:Check the co...
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Ultimea Support created an article,
Can the Poseidon M300 Play WAV Files via USB?
No. The USB channel only supports MP3 and FLAC. Formats such as WAV / AAC cannot be opened and will be recognized as “NO FILES.”If an exFAT‑formatted USB drive is inserted, the display will show “O...
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