Ultimea Support
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Recent activity by Ultimea Support
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Answer #13496 Hello Andrea As we have multiple suppliers of Apollo P40, there are different factory versions. V2.15 and V3.09 are just two of them. If you need to download the latest version, you c...
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Answer #13495 Hello PB, Our projector is only higher than the V3.09 software version that added HDMI ARC/HDMI CEC function(Such asV3.16 or V3.18), other factory versions do not support the CEC func...
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Answer #13493 Hello Richard, Please check if the TV and sound bar are connected to the port that marks " ARC" or"eARC "("HDMI IN” is not supported). Please note when using AUX connection the connec...
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Answer #13489 Hello Waynekiter, The projection screen has a playback range of 35 inches to 150 inches. Recommended projection screens are 50 inches to 100 inches, with the optimal projection size b...
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Hello everyone,I would like to reply to you as a wholeDifferent batches of goods have different factory versions, if the corresponding latest software, we will promptly release it on the official w...
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Hello Simon Karlsson, Thanks for the feedback.V2.14 does not support HDR compatibility.V2.17 added HDMI signal source supports HDR format compatibility.We have replaced V2.14 with 2.17, please clic...
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Answer #12669 Could you describe the problems you are currently experiencing with the device? As we have multiple suppliers of Apollo P40, there are different factory versions. V2.14 and V3. XX are...
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Welcome to actively sharing the use of suggestions. We will look at them carefully and collect them. 𝓜𝓮𝓻𝓻𝔂 𝓒𝓱𝓻𝓲𝓼𝓽𝓶𝓪𝓼 🎄🎄
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Thank you to all for your comments, we will be looking at them and collecting suggestions for feedback to our product department. Merry Christmas to all of you!🎄🎄
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Hi Benhafsa,We're sorry to have caused you inconvenience.We will continue to optimize the software installation instructions. Different batches have different factory versions.T019 cannot be upgrad...
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