No audio output from Skywave X100 Dual and Signature BS-3 when connected via Auracast

Issue: Both Devices Appear Connected in the App, but No Sound Is Heard from Either Device

Symptoms:

The Ultimea app shows that both the Skywave X100 Dual and Signature BS-3 are connected. However, when playing any audio from the phone, no sound comes from either device, and the audio plays only through the phone itself.

Solution:

Check whether your phone is successfully connected to the Skywave X100 Dual via Bluetooth.

Please distinguish between the following two connection statuses:

1. The Phone Is Successfully Connected to Skywave X100 Dual via Bluetooth

- Check your phone's Bluetooth settings.
- Make sure "Skywave X100 Dual" appears as "Connected" in the Bluetooth device list.
- If it shows "Connected," the phone's Bluetooth audio connection has been established.

2. The Phone Is NOT Successfully Connected to Skywave X100 Dual via Bluetooth

- If Skywave X100 Dual does not appear as "Connected" in your phone's Bluetooth settings, the Bluetooth audio connection has not been established.
- Follow the Bluetooth connection steps in this guide to connect your phone to Skywave X100 Dual.

Important Note: BLE Does Not Mean Bluetooth Audio Connection

If you need further assistance, please contact support@ultimea.com, and we will service you ASAP!