Skywave X50 – Unable to Connect Ultimea App after a Failed Firmware Upgrade to Version V11?🔥🔥🔥

Steps to Resolve:

1. Disconnect Power:
   Unplug your soundbar from the power outlet and leave it unplugged for at least 10 minutes.

2. Reconnect and Power On:
   Plug the soundbar back in and turn it on.

3. Check Permissions on iPhone:
   Make sure both Bluetooth and Location permissions are enabled for the Ultimea App in your phone settings.

4. Reconnect via the Ultimea App:
   Open the Ultimea App, select the Skywave X50 card, and try connecting again.

5. Re-add the Device (if the connection fails):

   • Press and hold the device card.

   • Swipe left and tap the Remove (🗑️) icon to delete it.

   • Tap the “+” icon to re-add the device and attempt to connect once more.

   • Reference image:

If the issue persists, please contact support@ultimea.com and provide the following information:

The SN code from the back of your device.

Your Ultimea ID (found on the App → Profile page).

Thank you!