Please try the following steps:
When playing Dolby Atmos content, please make sure the “XUpmix” function is turned ON using the remote control.
When playing bass-heavy content or music, increase the Bass level to BS 3 or above, and place your hand on the subwoofer to feel if there is any vibration.
Restore the factory settings: power on the soundbar and press and hold the “DEVICE RESET” or “MUTE” button on the remote for 5 seconds. The soundbar display will show “RSET”.
If there is still little vibration or the bass remains very weak, please send your Ultimea ID (you can find it in the App – Profile page) and your soundbar SN code (located on the back of the main soundbar, below the QR code) to support@ultimea.com.
We will then push an customized firmware version to your device via the Ultimea App to help resolve the issue.
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