How to solve the unable manual pair problem?
No Surround Sound?
1. Try restoring the factory settings: power on the soundbar and press and hold the “DEVICE RESET” or “MUTE” button on the remote for 5 seconds to initialize the unit. The soundbar display will show “RSET”.
2. Disconnect the surround adapter from the power source for at least 10 minutes, then plug it back in.
3. Make sure the surround RCA cable is working properly and connected tightly
4. After that, perform the manual pairing process again.
If the surround speakers still fail to pair, or if they pair successfully but there is no sound, please contact our support team at support@ultimea.com and we will provide after-sales assistance.
Note:
1. For a better listening experience, lay out the entire system as shown in the picture below.
2. The surround speakers should be placed near ear level.
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