Poseidon E100 USB Device Not Detected or Files Not Displayed

1. Ensure the USB drive is formatted as FAT32 or exFAT; some devices do not support NTFS format.

2. Avoid using special characters or Chinese characters in file names to prevent recognition issues.

3. Supported video formats are limited (e.g., MP4, AVI, MKV); unsupported files will not play.

4. Check if the USB port connection is secure; try using a different USB drive for testing.

5. Restart the projector and try again.

If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.