Why is the volume of the up-firing speakers too low or weak?🔥🔥🔥🔥

If you're experiencing low volume or weak sound from the up-firing speakers or height channels of your soundbar, follow these troubleshooting steps to optimize performance:

1. Check Playback Content
Ensure the content you're playing supports Dolby Atmos or other formats that utilize height channels or up-firing speakers. Non-Atmos content may not activate these channels effectively.
Solution: Test with a Dolby Atmos test source to verify the issue.

2. Verify Audio Settings

• TV/Player Settings: Ensure the audio output is set to "Passthrough" or "Bitstream," and select Dolby Atmos or a compatible surround sound format.
• Soundbar Settings: Check the soundbar's audio mode. Ensure the height channels or up-firing speakers are not disabled or restricted (e.g., "Night Mode" may suppress dynamic range).
• If EQ settings are available, choose a mode that enhances surround sound (e.g., Movie Mode).

3. Adjust Placement and Room Layout

• Soundbar Position: Place the soundbar directly below the TV, facing the listening area, and avoid obstacles that could block sound reflections.
• Ceiling Material: Ensure the ceiling is flat and reflective (e.g., drywall or smooth surfaces).
• Ceiling Height: For optimal sound reflection, the ceiling height should be between 2.4m and 3.6m. Too high or low may affect the performance of the height channels or up-firing speakers.

4. Address Physical Limitations
If the previous steps don't resolve the issue, the room layout or reflection environment may limit the effectiveness of the height channels or up-firing speakers. Try changing the soundbar or listening position.

Following these steps will help ensure optimal sound quality and enhance your listening experience.

If the issue persists, reach out to support@ultimea.com with a detailed description, including photos or videos of your setup, for further assistance.