V143 is the latest version of Poseidon D60.
Must read before upgrading:
① If the sound quality of the factory version meets your requirements or the current factory version is V143, you don't need to upgrade the software version. (Switching versions multiple times may cause compatibility issues)
② Before upgrading this version, please make sure your factory software version is less than V143（Press and hold the button on the right side of "surround" for 5 seconds.）(Not suitable for V018/ V019 or T20/T019 or V45 with App control new version).
③ Please ensure that the soundbar and the subwoofer remain connected before upgrading. Otherwise, the software versions will be inconsistent, and the subwoofer will have no sound or will not work.
④ If the device crashes and cannot be turned on after the upgrade, please contact customer service to send a "recovery file", please get in touch with support@ultimea.com.
V143 improvements:
① Optimize EQ1/EQ2/EQ3 sound effects
② Improved mid-frequency for clearer sound
③ Enhance surround sound quality
Specific Method:
1. Copy the "update.zip" file to the USB flash drive.
Note:
① Use an empty USB flash drive, USB format: FAT32, 128GB or less capacity;
② The file doesn't need to be unzipped;
2. After the Soundbar is turned on, insert the USB flash drive into the USB port, WAITING will be displayed, and then it will automatically upgrade and the progress will be displayed. Automatically standby after the upgrade is completed.
3. Press and hold the button on the right side of "surround" for 5 seconds. If the display shows "V143, " the upgrade is successful.
If you have any questions after downloading, please feel free to contact us, and if you have any suggestions or ideas.
Please note:
This software version is only compatible with Poseidon D60 that do not support the Ultimea App.
For the 2025 new version Poseidon D60 that supports the App, please get the latest software version update in the Ultimea App.
Please do not download the wrong software, as doing so may cause the device to malfunction.
- update.zip5 MB
Comments
168 comments
Bro lo compre desde Amazon y me remiten directamente con Ultimea para la devolución debemos obligarlos a ser responsables y dar una solución efectiva los falos de
nuestro Poseidón D60, por eso voy a regresar la unidad
Hola José Samuel Cudris Duarte,
Lamento sinceramente los inconvenientes que has experimentado con tu Poseidón D60. Entiendo lo frustrante que debe ser esta situación para ti.
Con respecto a tu dispositivo, hemos lanzado varias versiones de software, incluyendo V139 y V143, siendo V143 la más reciente. ¿Podrías confirmar si has intentado instalar esta versión? Si aún estás teniendo problemas a pesar de tener el software más reciente, ¿podrías proporcionarnos más detalles sobre los problemas específicos que estás enfrentando con tu D60?
Si el problema se debe a un mal funcionamiento del producto, podemos ofrecerte un reemplazo bajo garantía. Por favor, proporciónanos tu información de dirección para que podamos proceder.
Si la calidad de sonido en todas las versiones de software no cumple con tus expectativas, háznoslo saber y haremos nuestro mejor esfuerzo para ayudarte a intercambiarlo por otro producto de valor similar.
También respetamos tu decisión si prefieres no aceptar ninguna opción de reemplazo. En ese caso, podemos proporcionarte una etiqueta de devolución y, una vez que recibamos el producto devuelto, emitiremos un reembolso completo.
¿Podrías compartir más detalles sobre los problemas específicos y tus preferencias? Estamos aquí para ayudarte a resolver este asunto.
Espero contar con tu comprensión y paciencia.
Saludos cordiales,
ULTIMEA Team
Hola Esteban Rodriguez Ibarra,
Gracias por ponerte en contacto con nosotros y lamento cualquier inconveniente que estés experimentando. Hemos notado que actualmente estás aprendiendo sobre el proceso de devolución.
¿Podrías informarnos sobre el problema específico que estás teniendo con tu producto? Estamos aquí para ayudarte a resolverlo. Además, para poder apoyarte mejor, ¿podrías proporcionarnos la información de tu factura de pedido?
Esperamos poder ayudarte.
Saludos cordiales,
ULTIMEA Team
I just got a D60. And I read that it won't be supported anymore :/ I hope it's not true, because there's just a few things to make it great. Problem with 143, the dialogue on the front speaker is too low. Bass are not loud enough. And the rear speakers leak through each other. And I know it's achievable, because when I switch sound source, there's a split second, just before the message 'dolby surround' appears on the bar, where the sound is perfect. I hope at least the rear speakers leak will be fixed...
I Hope they fix this bug soon.
It's weird. On another test, rear left and right were correct, but the leak was front rear to front, like center was heard on all speakers, rear right heard on front right too, and same with the left side...
It was because I was in pcm xD
Muchos usuarios actualizamos al firmware 143 y volvimos a las 139 porque era la mejor optimizada
Con la 143 ganabas en potencia de los traseros aunque no bien sincronizados. Perdías el altavoz central y las voces no eran bien audibles
La 139 tiene optimizado el central para las voces, los traseros no están mal sincronizados pero son casi imperceptibles
El caso, si todo esto es problemas de firmware parece que tendría solución pero Ultimea lleva tiempo sin actualizar el firmware y encima oímos que la D60 de segunda generación si que tiene uso con app y otro mando con más posibilidades de configuración
Nos sentimos abandonados y la única información que recibimos es de usuarios que han hablado con "alguien" de la empresa
Pero no tenemos un comunicado oficial
Por otro lado, si el problema es que el hardware no es de calidad no tendría solución, por suerte parece que este no es el problema
Esperando SÓLO un comunicado oficial sobre el tema
Saludos
do you plan an update for D60? When?
Hi it was said that we would get app support, now it looks like we won't get any support. Unfortunately I will change my rating on Amazon and it will not be positive unless there is a fix!
They just confirmed in a private message that V143 was the last update that the D60 will get.
I bought this model since I read official statements from Ultimea in this thread (few months ago) that the D60 would eventually be integrated in the app.
Since this will not be the case, I will also leave a negative review on amazon and I suggest you all do the same (for those who bought it on amazon), I hope this will push them to change idea.
Anyway, not a good way to treat customers with these sudden changes of strategy...
Perché comunicazioni IN PRIVATO?
Il Team ULTIMEA faccia un comunicato UFFICIALE su aggiornamento o no del D60.
Questo silenzio di ULTIMEA è veramente una cattiva pubblicità per una azienda che fino a poco tempo fa si distingueva proprio per la sua disponibilità e tempestività! Un peccato.....
Matteo
https://support.ultimea.com/hc/en-us/articles/35847148349849/comments/36860387495321
https://support.ultimea.com/hc/en-us/articles/27661839007897/comments/36857289255193
At least I thought they would fix the bug. Because when I reported the bug, they said it was a priority. They even said it publicly here. That's why the news you brought is even more shocking.
Since I am in the middle of an RMA, I did ask if they had plan to exchange current D60’s for the new version once it releases.
The issue I have is that one surround speaker is tinny compared to the other (play windows speaker test tones, and I get a nasty metallic reverb). That speaker is also quieter than the other.
Anyway, the original solution I got from Ultimea was to look at buying a D80, or get a 10% refund…. Needless to say I mentioned I was looking for an exchange (since an earlier advisor mentioned they could do it), and they are sending me a new unit.
Another time I have a bad timing... Part of my fault, I should have searched for this kind of thing before. Next time I'll pay a little more and go for a reputable brand...
I hope Ultimea's firmware team accepts our request and releases a bug-fixed firmware as a Christmas gift.
Windy
I know it is disappointing, I also based my purchase on that comments
Can somebody from ultimea please let us all know what is happening in the future for the D60? We are all receiving different information I’m going to be downgrading from 143 because the surround speakers sound really poor with this one I’m getting way too much robotic noise from the surround speakers when the audio is not atmos or surround (also the issues with the bleeding surround) 142 surround is so much nicer than 143 imo. Please show us some respect and give us some form of update if you are going to fix the issues we have all been describing.
Well... Ultimea will never officially comment on the future of the Poseidon D60. Think about it. The moment they officially say an ETA for a firmware update here, it becomes a public promise and they have to deliver on that promise. Why would they take this risk they have no plans to update the firmware for this model?
But at the same time, they won't say that they won't do firmware updates for this model. Because the moment they say that they have no plans for firmware updates, they will be breaking their previous official promises to us (to fix bugs and release a firmware that supports the app), and that will hurt their reputation.
That's why from Ultimea's perspective, they don't give an ETA for firmware updates and they also don't say that they don't plan on doing firmware updates. That's their strategy.
Thanks for the reply my friend, I’ve noticed you have been trying to be very positive about the situation in the past and even recently! so it must be disheartening for you to see them not keeping their “promises” I’m honestly not sure where we go from here with this situation.
So, if there are no more updates, which version is the 'best' ? 142?
I can't really understand the anger here. At some point support for devices always ends when new ones are released. I have tried all versions. The V142 works best for me. What many people forget is that how it sounds also depends on the setting of your TV and other devices. This is important!
Because we payed for it. Fortunately many brands still support old hardware even if they release new one. Also because they said they'll fix those things. I forgot about the tv settings. I muted the tv sound and now rear speakers aren't leaking anymore!
Bonjour à tous, j'ai une question.
Quelle est la version la plus adaptée selon vous, suite à vos essais avec les différentes versions.
Je vous demande cela puisque à priori V143 sera la dernière.
Je n'ai utilisé que celle là car achetée depuis 1 mois seulement. Comprenez que je suis très déçu qu'il n'y a plus de suivis sur 1 article tout neuf et qui d'ailleurs est encore en vente.
I’ve been testing different firmware versions today and V142 is actually very good for me I use EQ3 Surround 1 and -1 Bass and that sounds perfect for what I like, I’m honestly very happy now I was just getting so frustrated with the lack of information and misinformation about updates etc, but I’m very happy with this setup now. People might not like the setup I have as I’m no audiophile or anything I’m just using what sounds best for me.
Dear Customer Support Team,
I am writing to you as an owner of the Poseidon D60 model, which has presented some issues with sound quality. After reviewing the support forums, I came across comments stating that no future software updates are planned for this device.
I would like to formally confirm whether this is accurate. Additionally, I have seen suggestions in the forum regarding the potential development of a mobile app that could provide enhanced configuration options, such as personalized equalization.
Therefore, I would appreciate it if you could inform me whether there are any plans to develop a mobile app compatible with the Poseidon D60. If not, I would be grateful for any recommendations or alternative solutions to optimize the performance of the device.
Thank you in advance for your attention, and I look forward to your prompt response.
Blue Windy
As per your prior post, Ultimea does not make promises for release dates, for the obvious reason that people will expect updates on the promised timeline. I am still in the process of my RMA, and the most recent email asked me if I was willing to wait for the new version of the D60. I replied asking if they were still planning on an RMA, and not just expecting me to buy it on my own.
Where I am getting with this is two things, the first being that they confirmed that this current version will not be app supported, they said that the new model will support those options. The second thing is that they anticipate a release of the new D60 in 2-3 months, but that they would confirm the exact date closer to that time.
I wouldn't hold my breath for the release to be exactly on that timeline, but I would hope so. Going forward I will still update here if I find any new information during my RMA process.
Hello Ultimea. I tried the suggestion with the HDMI cable, but it doesn't work. can you send me the v143 repair software? Thank you
Hello everyone ,please i have a problem i have updated poseidon D60 and it blocked me, and now it doesn't turn on if i put a usb with another sofware the lus of the pendrive turns on but the bar does not.
I have tried the above comments, I tried the recommended but it does not work.
please can someone help me. thank you
Hola a todos por favor tengo un problema he actualizado poseidon D60 y me quedo bloqueado y ahora no enciende si le meto un usb con otro sofware el lus del pendrive enciende pero la barra no.
he probado con los comentarios de arriba probe con lo recomendado pero no funciona
por favor alguien me puede ayudar gracias
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