V143 is the latest version of Poseidon D60.
Must read before upgrading:
① If the sound quality of the factory version meets your requirements or the current factory version is V143, you don't need to upgrade the software version. (Switching versions multiple times may cause compatibility issues)
② Before upgrading this version, please make sure your factory software version is less than V143（Press and hold the button on the right side of "surround" for 5 seconds.）(Not suitable for V018/ V019 or T20/T019 or V45 with App control new version).
③ Please ensure that the soundbar and the subwoofer remain connected before upgrading. Otherwise, the software versions will be inconsistent, and the subwoofer will have no sound or will not work.
④ If the device crashes and cannot be turned on after the upgrade, please contact customer service to send a "recovery file", please get in touch with support@ultimea.com.
V143 improvements:
① Optimize EQ1/EQ2/EQ3 sound effects
② Improved mid-frequency for clearer sound
③ Enhance surround sound quality
Specific Method:
1. Copy the "update.zip" file to the USB flash drive.
Note:
① Use an empty USB flash drive, USB format: FAT32, 128GB or less capacity;
② The file doesn't need to be unzipped;
2. After the Soundbar is turned on, insert the USB flash drive into the USB port, WAITING will be displayed, and then it will automatically upgrade and the progress will be displayed. Automatically standby after the upgrade is completed.
3. Press and hold the button on the right side of "surround" for 5 seconds. If the display shows "V143, " the upgrade is successful.
If you have any questions after downloading, please feel free to contact us, and if you have any suggestions or ideas.
Please note:
This software version is only compatible with Poseidon D60 that do not support the Ultimea App.
For the 2025 new version Poseidon D60 that supports the App, please get the latest software version update in the Ultimea App.
Please do not download the wrong software, as doing so may cause the device to malfunction.
- update.zip5 MB
Comments
168 comments
There is a possibility that they will release firmware to celebrate Black Friday.
Ultimea Support
Today is Black Friday! I bet the software team has a new firmware surprise for us. right?
Any news about new firmware or app update to customize ours soundbar?
I’ve waited so long for an update… I finally sold Poseidon and switched to SONOS! It’s the best decision I could have made. Everything works perfectly there!
Which Sonos product did you purchase?
Team ULTIMEA perché non rispondete più?
Il nuovo firmware ci sarà o no?
Ultimea bonjour, nous sommes nombreux à attendre un nouveau firmware, pour l'amélioration du suround et l'application tant attendu comme pour le D70, D80 .....
Merci de votre réponse au plus vite.
I don't think an update is coming. They are pushing the d80. The d60 is old news to them now. I'm jumping ship and looking at other systems. Wouldn't buy a ultimea product again
Hmm... I don't know why they are not responding here, so I will provide the information on their behalf. They and I exchanged information through ticket support. About the future of the Poseidon D60.
First of all, for this model of Poseidon D60, do not expect any more firmware updates. Because there is a bigger gift coming. Ultimea is currently producing an app-supported model of the Poseidon D60. Users who are using the existing Poseidon D60 that does not support the app, that is, we, will be provided with a hardware replacement service for the new model when it is released. Assuming that your warranty period has not expired, the replacement for the new model will be free of charge!
Please note that if you register your Poseidon D60 product, your warranty period will be extended by one year : https://www.ultimea.com/pages/warranty-registration
In the case of the new model, In addition to supporting the app, the new model also has a firmware bug fixed, a remote control that provides very detailed customization like the Poseidon D80 model, such as an expanded surround adjustment range of -6 to +6, and additional midrange and treble adjustment.
Above is a screenshot of the remote control that will be supplied with the new Poseidon D60 model, and more information about the new model can be found here: Poseidon D60 5.1 Soundbar with App Control User Manual
That would be awesome.
Seems odd that they are still selling the old unit just for people to return it. If this is true they should pull the old unit from sale.
That would be nice, since I am in the middle of an RMA process already. The right surround is noticeably worse sounding, with volume being a little lower, and it sounds overall more tinny. I really notice it running the windows speaker test- there’s a metallic reverb/buzzing as the tone fades out that does not happen on the other speakers. I’ll ask them about getting a new version in return and when I should send mine back.
That would be very unfair , myself I imported this soundbar from USA to Kenya , so how will it even be possible to have it exchanged ?
Evans '
https://support.ultimea.com/hc/en-us/articles/13886753686681-Warranty-Policy
According to Ultimea's warranty policy, the product has a 2-year warranty period. and if you register the product on the website, the warranty period will be extended by 1 year, making it a total of 3 years.
https://www.ultimea.com/pages/warranty-registration
Therefore, if it has not been more than 3 years since you imported it from the US to Kenya, you can replace it with a new Poseidon D60 under Ultimea's warranty policy.
So I will have to return the old model the one that I currently own ?
Will they be reaching out to us to let us know of the exchange, or would it only happen if we put in an RMA request?
Evans '
Since they used the word "replacement" you will have to return the Poseidon D60 you have.
Nic M.
They will only process the exchange if you open a ticket and ask the support team to do so. Because they told me to ask the support to process the exchange when the new Poseidon D60 product is released.
then if replacement is the case it will be quite tricky for those of us who shipped abroad, getting to ship the unit back to the USA is such a hectic task.
Yes, that's right. Since I'm in Korea, returning it is a bit tricky.
would have been quite in order if they came up with a good and perfect update to fix all the bags and also support the app
Chers membres et possesseurs de D60, attendons la confirmation et l'invitation ou inscription pour ce remplacement pour un matériel qui fonctionne et nous permettent enfin d'être satisfait.
Ultimea, merci d'avance
I've given up. Managed to get a lg u60tr for not much more than the d60 and it works out the box with lg think app, allowing all channel adjustments, sound mode adjustment etc. also supports DTS. Now it's not Atmos but without upfiring speakers neither is the d60. Ultimea have basically used us as guinea pigs which is fine if we are happy with the end result. I honestly don't see them swapping out or old system for new that is a major financial hit for a new Audio company
I don’t know why anyone would think they will give out free products to people it makes no sense, The system is great it has a few fixes that need to be addressed and I emailed them about this I had a response saying they have been busy with other projects and with it being the holiday season. The firmware fix has been delayed but they are actively monitoring the situation and will continue to provide updates and as soon as they have information they will announce it on here.
Ma perché il team ULTIMEA non risponde ufficialmente almeno con un post??
Kusja
I don't understand why you think I'm on drugs. Do you think I'm an Ultimea employee or a viral marketer for Ultimea? It doesn't matter to me whether you find another brand or return Ultimea products. I'm not defending them.
All I did was share my conversations with them. And by your logic, the screenshots and user manual I attached were made by me? There's no reason for me to put in that effort.
These are screenshots of actual conversations. The reason I told you that there would be no firmware updates for the current model was because they never mentioned an ETA. They always say they're working on fixing firmware bugs for months, but never mention an ETA. That's why I thought there would be no more firmware updates for this model.
However, the new model for the Poseidon D60 has already been confirmed via FCCID and it will indeed be released : https://fccid.io/2A9OO-U2520S3/Users-Manual/User-Manual-7768345
Also, from my conversations with them, they clearly stated that the replacement service is free if the product is under warranty,
What if this is a lie? You still can't blame me, because it was Ultimea who said that the replacement service was free, not me.
Blue
Didn't want to attack you personally. The claims you make seem so outlandish. I wrote them and asked about the recall. They denied everything. There is not going to be a recall. They will (supposedly, i really dont believe that) release an update. That's what they wrote to me.
I saw the manual. It seams legit. Your screens seam to be legit too. I will not try to start a debate about that. That really is unimportant I think.
The important part is the discrepancy in communication. Why are they giving out conflicting info? I wrote them in August and wanted to know a rough ETA. Been told they are working on it. Wrote them yesterday, same answer. Asked them about a recall or replacement or the new version of the d60. Nothing planned.
I wouldn't bet on the replacement. With no news in sight I'm going to send it back next year to get my money back.
Hello good!
Do you think the D60 can be returned for not updating the firmware?
Should I request a refund due to "malfunction"?
I bought it on Amazon in April and I have requested the extra year of warranty
Thank you very much and greetings!
Buenos días amigos
Ya estoy cansado de esperar una buena actualización para mi Poseidón D60, acabo de contactarlos para regresar el equipo para comprar una marca más reconocida, espere las instrucciones para hacer la devolución y recibir mi reembolso, que falta de profesionalismo y soporte de Última, están perdiendo muchos clientes y credibilidad por no dar soporte a los problemas de nuestro Poseidón D60.
Hola José Manuel!!
He visto en Amazon que me mandan a Ultimea para reclamar la devolución
¿Tú la compraste en la página oficial? ¿Amazon?
Ves informando sobre el proceso de la devolución, si puedes claro
Muchas gracias!!
Please sign in to leave a comment.