Bluetooth Connect Problems

  • Updated

Bluetooth Connect failed:

  1. If the soundbar is already connected to another Bluetooth device, please disconnect the previously connected device.
  2. Reboot your Bluetooth device and try to pair it again with the soundbar.
  3. Make sure the distance between your device and the soundbar is less than 10m/33ft.
  4. Change another device to try. Some TV models are not compatible with the soundbar for the Bluetooth function.
  5. Not connecting: Make sure no other Bluetooth devices are connected (signal interference)
    BT flashing light - pending

    BT not flashing - already matched with another device or current device

Note: If the Bluetooth version of the buyer's device is lower than 4.0, it is not compatible


The Connected and Disconnects Constantly:

Which means the Bluetooth reception is poor.  Please move your source device closer to the soundbar and remove any obstacle between your Bluetooth device and the soundbar.

If this issue persists, please contact Ultimea customer support at for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.


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