How to Fix the Skywave F30 Subwoofer Not Working or Producing No Sound?πŸ”₯πŸ”₯πŸ”₯

Ultimea Support
Ultimea Support
  • Updated

Please try the following steps to resolve the issue:

  1. Reconnect the RCA cable and make sure the connection is secure.
  2. Press and hold the MUTE button on the remote control for 5 seconds to restore the soundbar to its factory settings.
  3. Unplug the device from power for at least 30 minutes, then plug it back in.
  4. [Important] A software update is expected to address this issue. Please allow a few weeks for its release. Once available, the update will be rolled out to all users.

App Download Guide:
https://support.ultimea.com/hc/en-us/articles/33951717927193-How-to-Download-the-ULTIMEA-App-and-Add-Your-Device

OTA Software Upgrade Guide:

https://support.ultimea.com/hc/en-us/articles/35480452564761-Can-I-Use-the-App-to-Update-the-Firmware-of-My-Soundbar

Note: If the OTA update fails, please contact our support team for guidance on updating via USB.

For Abnormal Subwoofer Operation:

  • It is recommended to place the subwoofer on the floor during use.
  • Do not block the speaker drivers of the soundbar or subwoofer with any objects.

To Enhance the Bass Effect:

A. Press the BASS button and select BS 3 or higher.

B. Play a bass-heavy song and turn the volume up to the maximum. Then place your hand near the subwoofer to check whether vibration can be felt.

 

If you need further assistance or subwoofer still doesn't works, please contact support@ultimea.com for further assistance!

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