In most cases, this may be related to a compatibility issue with certain TV brands (LG / Sony / TCL / Roku / Vizio / Fire TV). You can try the following:
- Set the TV’s “Digital Audio Output” to Dolby Atmos / Bitstream (not PCM).
- Unplug and reconnect the eARC cable.
- Restart the Soundbar.
If you have any questions, please contact our customer support team via email at support@ultimea.com, and we will assist you further.
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