Why Can’t My Device Receive Auracast Audio from Some Brands (e.g., JBL)?

Auracast is an open broadcast audio technology. However, different brands may adopt different implementation strategies, which can lead to variations in device discovery methods, reception policies, or compatibility ranges. In some cases, certain devices may enable specific reception filters, so they may not receive all broadcast signals.

For a more stable experience, we recommend connecting devices from the same brand or those with proven compatibility. We are continuously working to improve compatibility performance.

You can also try turning off the "Ultimea‑only" option in the APP. In this mode, the device broadcasts and receives in a more universal way, which helps improve the connection success rate with devices from other brands.

If you have any questions, please contact Ultimea customer support at support@ultimea.com for further assistance. We will service you ASAP!