Skywave X100 Dual General Troubleshooting Methods

When system issues occur, please follow the steps below in sequence to resolve the problem.

Five-Level Troubleshooting Procedure

1. Basic operation check
  Try switching input sources or adjusting the volume to verify whether normal operation can be restored.

2. Device restart
  Power off both the soundbar and the subwoofer, then restart the system.

3. Factory reset
  Press and hold the "DEVICE RESET" or "MUTE" button on the remote control for 5 seconds to restore factory settings.

4. Complete power cycle
  Disconnect all power cables from the devices, wait for 3–5 minutes, and then reconnect and power them on again.

5. Firmware update & customer support
  Ensure the system is updated to the latest firmware version. If the issue persists, please contact customer support and provide the firmware version along with the device SN code for further assistance.

If the issue persists or you need help adjusting the settings, please contact our customer support team at [support@ultimea.com].