How to Resolve No Sound or Subwoofer Not Working on the Poseidon M60?πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯

Ultimea Support
Ultimea Support
  • Updated

Please try the following steps to resolve the issue:

  1. Reconnect the RCA cable and make sure the connection is secure.
  2. Press and hold the MUTE button on the remote control for 5 seconds to restore the soundbar to its factory settings.
  3. Disconnect the device from power for at least 30 minutes, then reconnect the power.
  4. 【Important】Connect the soundbar to the App, tap Software Update, and update to V24 to see whether the issue is resolved.

For Abnormal Subwoofer Operation:

  • It is recommended to place the subwoofer on the floor during use.
  • Do not block the speaker drivers of the soundbar or subwoofer with any objects.

To Enhance the Bass Effect:

A. Press the BASS button and select BS 1 or SR 1.

B. Play a bass-heavy song and turn the volume up to the maximum. Then place your hand near the subwoofer to check whether vibration can be felt.

If you need further assistance or subwoofer still doesn't works, please contact support@ultimea.com for further assistance!

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