Our soundbar connect to mobile devices via Bluetooth, which is a one-to-one wireless communication protocol. This means:
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Single Connection: Once a device connects to a mobile phone, Bluetooth maintains a stable connection to ensure smooth audio or data transmission. This design enhances the user experience but also imposes connection limitations.
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Account Login Restrictions: If a user attempts to log into the same account on two different mobile devices, the system detects this and forces the disconnection of the previous device. This occurs because our app employs a single-device login policy, ensuring that only one device can remain connected at a time.
Troubleshooting Steps for Connection Issues
If you encounter issues with connecting multiple mobile devices, please follow these steps:
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Check Device Status: Ensure that the Soundbar is powered on and Bluetooth is enabled.
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Confirm Bluetooth Connection: Go to your phone's Bluetooth settings and verify that the device is connected. If it is connected, try disconnecting and then reconnecting.
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Account Login Status: Check which account is currently being used. If you are logged in on one phone, make sure you are not trying to log in with the same account on another device.
Solutions for Connecting Multiple Devices
To address the issue of not being able to connect multiple mobile devices, users can take the following actions:
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Create Multiple Accounts: If multiple users in a household wish to control the device via the app, it is recommended to register different accounts on each mobile device. Users can create new accounts using different email addresses to allow independent operation without interference.
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Understand Single-Device Login: Familiarize yourself with the app's single-device login feature. When one device successfully logs in, if another device attempts to log in with the same account, the system will automatically disconnect the previous device. Users should keep this in mind while using the app.
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Switch Device Connections: If you need to switch between mobile devices, first disconnect the Bluetooth connection from one phone, then open the app on the other phone and connect to the device.
Important Notes
- Bluetooth Connection Characteristics: Since Bluetooth is a one-to-one communication protocol, it cannot handle connection requests from two mobile devices simultaneously. Therefore, users must disconnect the current connection before switching devices.
If you continue to experience issues after following these solutions, please feel free to contact our customer support team, and we will be happy to assist you.
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