Some features in the app are not working properly. What should I do?

Ultimea

Restart the app: Restarting the app can resolve many temporary issues (e.g., page lag, etc.).
Power cycle the device (Soundbar): Try restarting your device to determine if it is a system issue.
Check for updates: Ensure that your app is up-to-date; older versions may have unknown errors.
Check network connection and Bluetooth: Make sure your app (Ultimea) is connected to the internet (WiFi) and Bluetooth is enabled.
Restore factory settings: Restoring factory settings in the Ultimea app may resolve some issues.
Contact support team: If the above steps do not resolve the issue, please contact our customer support team for assistance.

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