Please try the methods as follows:
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Bluetooth/Network Issues: Ensure that your Bluetooth or Wi-Fi connection is stable and that your device is within range of the Soundbar.
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App Permissions: Check if the app has the necessary permissions to access Bluetooth, and Wi-Fi services on your device.
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Device Compatibility: Verify that your device meets the appβs compatibility requirements and that both the app and your device's operating system are updated to the latest versions.
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App Reinstallation: Try uninstalling and reinstalling the app to resolve any potential glitches.
If you continue to experience issues, feel free to contact our customer support team[Contact Us]
Please provide us with the following information so we can help you solve the problem ASAP.
1. Your mobile device model
2. APP user account or ULTIMEA ID
3. Screenshot or video recording of the issue, including a description of the problem and how often it occurs
4. A photo of the device's SN barcode sticker on the back (Reference pictures for guidance)
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