Missing connection cable or remote control, or faulty connection cable ?

For example：Power cable, HDMI cable, AUX cable, remote control （Specific product accessories are subject to the description in the product manual）

Please contact the seller's customer service to resend relevant accessory products for you

Note: Due to logistics policy reasons, the remote control cannot be shipped with batteries. Please purchase it yourself.

If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps