1. It is recommended to use MUSIC mode; Control the volume within 27;
2. Change to another sound source
3. Try and compare other connection methods: HDMI eARC>Optical>Bluetooth;
If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.
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