In certain network environments or with specific phone models, the app may occasionally disconnect from the device. To improve connection stability, try the following:
- Optimize Wi-Fi Settings: Prefer a 5GHz Wi-Fi network or a combined 2.4GHz/5GHz network.
- Keep the Device Near the Router: We recommend placing the device approximately 2–5 meters from the router to ensure a stable Wi-Fi signal.
- Adjust Your Phone's Position: If disconnection persists, try moving your phone closer to the router and retrying.
- Reconnect the Device: If the app disconnects, tap the reconnect option in the app. There is no need to remove and re-add the device.
If you have any questions, please contact our customer support team via email at support@ultimea.com , and we will assist you further.
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