Possible Causes:
- HDMI ARC is not enabled on the TV.
- The HDMI cable is connected to a port that does not support ARC.
- The TV's audio output format is incompatible.
Solutions:
1. On your TV, go to Settings → Sound → HDMI ARC/eARC and enable the feature, if available.
2. Make sure the HDMI cable is connected to the TV's designated HDMI ARC port.
3. In your TV's audio settings, change the digital audio output format to Stereo, PCM, or LPCM.
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