Please try the following steps:
Adjust Surround Volume: Use the remote controlβs Surround + button. The maximum level is SUR 6.
Enable Xupmix for Dolby Atmos: If your content is in Dolby Atmos, press the Xupmix button on the remote to enhance the surround sound field and create a more immersive experience.
For non-Dolby content, you may turn off Xupmix. In this case, the surround speakers simulate the main soundbar audio, and their volume will be boosted.
Set TV Audio Output: Make sure your TVβs audio output format is set to Auto.
If you still find the surround volume insufficient, please contact support@ultimea.com. Provide the following details:
Soundbar and surround speaker volume levels during playback
Connection method (HDMI, OPT, Bluetooth, etc.)
Movie title and format
This information helps our technicians replicate the issue and provide a more effective solution.
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