Aura A60 Intermittent Sound and Audio Delay Issues🔥🔥🔥

🔷 If you are using bluetooth connection:
① Other Bluetooth or 2.4GHz devices (e.g., Wi-Fi routers, keyboards) may cause interference.
Recommended: Use the soundbar in the same room, with no barrier walls.

② Keep the Bluetooth device within 3–5 meters of the soundbar for best performance.

③ Unplug the soundbar and plug it back in after 30 seconds.
Alternatively, reset the soundbar:

Remote: Press and hold "DEVICE RESET" for 5 seconds

App: Go to Profile > Settings > Restore Default

④ If the issue persists, switch to a wired connection to see if it's more stable.
Recommended connection order: HDMI eARC > Optical > Bluetooth > AUX

🔶 If you are using a wired connection (HDMI eARC / Optical / AUX):
1. Ensure HDMI or optical cables are securely connected at both ends. Try replacing the cable to rule out damage.

2. Play a local video file (e.g., via USB or TV storage) to check if the issue is still present.

3. Reset the soundbar if the issue continues:

Remote: Hold "DEVICE RESET" for 5 seconds

App: Go to Profile > Settings > Restore Default

4. Unplug the soundbar for 30 seconds, then plug it back in.

5. Set your TV to output audio via HDMI ARC/eARC or Optical, and choose:

Audio format: Passthrough or PCM

Disable additional sound effects or audio delay settings

6. Software Update via OTA (Recommended)
We are currently testing updates that may improve HDMI and Optical connection stability.

To receive the update, please send the following information to us:

📌 Serial Number (SN) — Found on the back of your soundbar or in the app under Profile > Settings

📌 ULTIMEA App User ID — Found under Profile > Settings in the app

Once we receive the info, we’ll arrange to push the new software update via App and notify you.

Still need assistance? Contact us anytime at support@ultimea.com with your device details — we’re happy to help!