To address the intermittent sound or muted audio at low volume on the Solo B30 Pro, follow these steps:
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Reconnect the Power Cable: Unplug and reinsert the power cable to ensure a proper connection.
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Check Cable and Interface Connection: Verify that the connecting cables (e.g., optical, HDMI, or AUX) are securely and properly connected. For the best experience, use an optical (OPT) connection if available.
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Reset to Factory Settings: Perform a factory reset to eliminate any configuration issues that might cause the problem.
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Update the Firmware: Update to the latest firmware version through the Ultimea App. The V139 software update addresses this specific bug.
If none of these steps resolve the problem, please contact our support team for further assistance. We will help diagnose and address the issue to ensure your soundbar performs optimally.
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