Please try the troubleshooting as follows:
- We recommend using an OPT (optical) connection between the soundbar and your TV for optimal performance. After connecting to the TV, try setting the TV's audio output to PCM:
TV Settings > Home > Settings > Sound > Digital Audio Output > PCM. - Connect the phone and soundbar via Bluetooth
- Replug the optical cable and ensure all connections are tight. If the issue persists, it may be caused by faulty cables; please try replacing the optical cable to see if it resolves the issue.
- You can also try a factory reset:
With the soundbar powered on, press and hold the "DEVICE RESET" (or Mute) button on the remote for 5 seconds to initialize the device. The soundbar's LED will display "RSET" when complete. -
Change other audio sources for testing
If the issue continues via optical and Bluetooth connection, please contact our support team[support@ultimea.com] for further assistance with after-sales solutions.
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