1、Unable to connect to TV
2、Soundbar will not stay connected to the TV
3、No sound after connecting to the TV
4、After connection, the TV and the soundbar make a sound at the same time
Please follow the steps below to troubleshoot and potentially resolve the issue:
①Check whether the TV's OPT or AUX interface supports OPT or AUX output.
②If there is an OPT OUT or AUX OUT:
A: Please set the TV sound audio output to PCM (the manual has instructions)
B: Soundbar channel switching: use the Source button of the Soundbar remote control to switch the input signal source to "OPT" (AUX mode).
③ Please try other connection methods:
A: Use the TV's Optical digital audio signal output and switch the input source to "OPT" with the remote control.
B: Use the 3.5mm to 3.5mm AUX cable to connect the TV AUX port and switch the input source to "AUX" with the remote control.
C: Bluetooth connection.
④ Make sure the volume is not muted and adjust the volume with the Soundbar remote control.
⑤ Make sure the cable is working, please replace the Optical /AUX Cable.
Note:
1. If it still doesn't work after connecting the TV via Optical/AUX cable, but other devices and other connections are working, it may be an incompatibility with your TV.
2. If it doesn't work with another device and other connections, there is a problem with the soundbar.
If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the troubleshooting so that our agents do not ask you to repeat these steps.
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