2. No Sound after Connection

Ultimea
Ultimea
  • Bluetooth connection
  1. Restore factory settings.
  2. The soundbar switches to BT mode, and the device turns on Bluetooth to connect, The Bluetooth connection is successful when hearing "connected".
    No_Sound_after_Connection_img_-_1.png
  3. Change another device to try. Some TV models are not compatible with the soundbar.

  • HDMI ARC connection :
  1. Check if Dolby is turned off.
  2. Check if the TV and sound bar are connected to the port that is marked " ARC" or"eARC "("HDMI IN” is not supported).
    No_Sound_after_Connection_img_-_2.png
  3. Check whether the PCM setting path is correct. Normally as below:  Settings-Sound-Digital Audio Output -PCM.
    No_Sound_after_Connection_img_-_6.png
    For more examples of various TV brands, please refer to the attached picture.
    No_Sound_after_Connection_img_-_4.png
  4. Check if the sound bar switches to ARC mode.
    No_Sound_after_Connection_img_-_5.png
  5. Check whether the cable is not connected wrongly or loosely.

  • Optical Connection:
  1. Check whether the PCM setting path is correct. Normally as below:  Settings-Sound-Digital Audio Output -PCM. For more examples of various TV brands, please refer to the attached picture.
    No_Sound_after_Connection_img_-_6.png
  2. Check if the sound bar switches to OPT mode.
    No_Sound_after_Connection_img_-_7.png
  3. check if the other end has a red light on, if there is no red light, we suggest that to try a new fiber optic cable.
    No_Sound_after_Connection_img_-_8.png

  • AUX connection:
  1. The connect port of the TV is AUDIO OUT, not AUDIO IN.
    No_Sound_after_Connection_img_-_9.png
  2. Make sure that the AUX cable is a 3.5 mm cord.
  3. Make sure the TV output path is AUDIO/SOUND output.
  4. Make sure the AUX cable is not damaged.

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