4. The remote doesn’t work?

Ultimea Support

Please try these steps to solve the issue:

1. Replace the remote batteries with new ones.
2. Point the remote directly at the center of the Tapio I Pro soundbar when pressing a button.
3. If the distance between the remote control and the main unit is too far, move it closer to the unit.
4. If using a Bluetooth connection, some of the buttons on the remote may not be supported by the streaming application.

If this issue persists, please contact Ultimea customer support for a replacement.

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3 comments

William Cruz Sr
- September 30, 2024 15:22
I need a replacement remote control for my Ultima sound. bar. It is the Tapio I pro, I believe.

0
Ultimea Support
- October 22, 2024 02:41
Hello William Cruz Sr,

If you need to replace the remote control of your Tapio I Pro soundbar, please contact support@ultimea.com for further after-sales support. We will provide you with a replacement after receiving your order information.

0
mab235
- October 11, 2025 23:10
my remote doesn't work, I've tried all the different ways suggested with no luck batteries etc. order #11578

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