How to solve the problem of failed APP Settings saving (for example, adjusting EQ, custom Settings, equalizer adjustment)

1.Please check your network connection. It might be caused by network lag or abnormal network status. You can try clicking the Save button multiple times until the Settings are successfully saved.

2. If the device is probabilistically disconnected when the APP switches to a custom style and a pop-up window saying "Settings failed, please try again" appears, please attempt to manually connect the soundbar at the APP.

If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. We will service you ASAP!