Possible Causes:
- Screws are not properly tightened.
- The stand's mounting method is incompatible with the wall material.
Solutions:
- Ensure all screws are fully tightened.
- Use expansion screws or specialized wall mounts if the wall is soft (e.g., drywall).
- Double-check the installation instructions and video to ensure all components are correctly assembled.
If it still cannot be used normally, please contact the after-sales team at support@ultimea.com
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