Note：
If a system malfunction or setting error is causing the problem, please try this solution.
Restore Nova C40 factory settings on the home page:
Please try the following steps:
1. Go to the settings screen and select "Other Settings"-“Factory Reset”, and click the remote “OK” button to enter.
Restore Android TV factory settings:
Settings—Device Preferences—About—Factory reset
If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the troubleshooting so that our agents do not ask you to repeat these steps.
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