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Unable to power on?

Ultimea Support
Ultimea Support
  • Updated

After you have connected the power cord, please press the Power button and wait until "----" appears on the screen of the soundbar before switching the mode.【eARC/BT/OPT】

Please confirm whether the LED of the soundbar is light on:
1. The LED is not on, please confirm if the power adapter is properly connected. If there is still no light, it may be an adapter failure. Please contact customer service to replace the adapter.
2. The LED is on, but only "-" or "----" is displayed on the LED screen and won't power on, it may be that static electricity caused by rising temperature causes the product to get stuck when starting up.

① Try to unplug the subwoofer power cable, and wait 30 minutes.
② Unplug the soundbar power cord, and wait 30 minutes, then plug it back in and try to turn it on.

This is an effective method shared by other customers. we hope it can help everyone solve the problem:
1. Make sure to disconnect the soundbar completely from all sources, Do not connect any cables to the soundbar. (all sound input needs to be removed and power disconnected from the back of the soundbar)

2. Unplug the subwoofer power cable.

3. Leave everything unplugged and off for a minimum of 4 hours.

4. After four hours plug back in the sound input (HDMI eARC, Optical, or AUX).

5. Next plug the soundbar into the power to try to turn on the soundbar.


Note: If the device crashes and cannot be turned on when installing new software, please contact our customer service department and we will provide you with a recovery file to solve the problem.

If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.

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