We at ULTIMEA are committed to providing the highest quality product and the most friendly customer service support to our customers and understand that our success can only be achieved from your complete satisfaction.
30-Day Easy Returns and Exchange Policy
1. Within 30 days of receiving the product, undamaged items can be returned for a full refund for any reason.
2. Within 30 days of receiving the product, products with obvious quality issues can be eligible for an exchange.
3. Products beyond 30 days come with a 2-year warranty period.
- If it's a product issue and within 30 days, ULTIMEA covers the return shipping costs. This includes things like product damage, compatibility problems, or malfunctions.
-If it's due to subjective customer reasons, like using the product within 30 days and it being in perfect condition, the customer covers return shipping costs.
How do I return an item?
1. Please contact email@example.com to initiate a return.
2. In your email, include the following information:
- Reason for the return
- Order screenshot to confirm the order number
3. ULTIMEA will get in touch with you within 24 business hours to provide a solution. If you still wish to proceed with the return and refund, ULTIMEA will share the appropriate return label or return address.
4. When returning the product, please make sure to include all the following:
- The returned item must be in its original packaging
- All accessories must be included
5. To expedite the refund process, after you've sent the product back, please send a return notification to ULTIMEA with the following information:
- Logistics provider
- Tracking number
6. Once the warehouse confirms receipt of the return, ULTIMEA will promptly process your refund, and you will receive an email notification titled "Refund notification".
How do I cancel my order？
1. To cancel an order before it ships, email firstname.lastname@example.org with:
- The reason for cancellation
- A screenshot of your order to confirm the order number
2. ULTIMEA'll contact you within 24 hours to cancel your order. You'll receive an email confirmation titled "Order has been canceled".
3. If the product has already shipped, ULTIMEA'll email you to refuse the delivery. After the product is returned to our warehouse, ULTIMEA'll process your refund. You'll receive an email titled "Refund notification".
How long does it take to get a refund?
1. Once the product reaches our warehouse, ULTIMEA'll process the refund promptly. The refund will be issued using the same method as your original order. Typically, it takes 2-3 business days for processing (slight delays may occur during holidays).
2. After the refund reaches your credit card issuer, it usually takes 3-5 business days for them to complete the processing.
3. If you haven't received the refund yet, please double-check your bank account first.
ULTIMEA will provide a full refund to you, but please be aware that your credit card issuer may deduct processing fees, which means you may receive a partial refund.
Date of Receipt and Return Window Period
The date of receipt used to calculate the return window period is based on the actual day of Signed date shown in the logistics information. If you miss the return window as a result of late delivery or incorrect information displayed on the logistics platform, please contact our customer service team for assistance.
In which situations can't you request a return or refund?
1. Clearance sale items are not eligible for returns, refunds, or exchanges, and returns for these items are not accepted.
2. Corporate purchases or bulk orders (10 or more products) may not be eligible for refunds.
3. Products purchased outside the official website cannot be returned or refunded through the official website. Please apply for returns or refunds at the original purchase store.
4. Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device serial number, or security label torn or altered.
5. Items with information inconsistent with that on the warranty certificate.
Other Rules of Return
1. Items must be returned along with any accompanying free gifts for a full refund.
2. Carefully inspect your purchase at the time of receipt. If the packaging or item is damaged, and you would like to reject receipt of the package, please inform the delivery personnel immediately. If you discover any defects after confirming receipt of your item, you may be required to provide a photo and video of your purchase for verification.
3. ULTIMEA reserves the right to issue a refund without a return of the item.
4. ULTIMEA will provide a return shipping address, and you provide and pay for your own mailing label.
5. Returned items must be returned with all accompanying accessories.
6. ULTIMEA will assume responsibility of returned items upon their arrival at the designated place.
7. The return policy applies to all eligible countries and regions for shipping.
Email: email@example.com (Recommended)
Mon-Fri 9AM-5PM (PST)
Mon-Fri 9AM-5PM (CET)