Noise issues?


If the noise sounds from the soundbar:

1. Please make sure the TV sound output is correct:

Settings-Sound-Digital Audio Output -Auto/Pass Through

2. It is recommended to use MUSIC mode; Control the volume within 27;
3. Change to another sound source;
4. Try and compare other connection methods: HDMI eARC>Optical>Bluetooth.
5. Replace a better HDMI 2.0 cable connecting the TV and Soundbar


If the noise sounds from the Subwoofer or Rear speakers/surround speakers:

1. Re-plug the subwoofer power cord and complete the pairing
2. Replace a better RCA cable connecting the rear speakers
3. Please update the software to the latest (refer to Poseidon D60 customized software information)


If this issue persists, please contact Ultimea customer service at for further assistance.

Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.


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  • Comment author
    Cristihan Rios

    I've tried everything from changing settings, cables, and different modes (by, cable, etc) , and the sound still distorted. Factory resetting works for 5 secs and goes back to sounding distorted. Not happy with the product. What other suggestions are there?

  • Comment author

    Answer #10764

    If the above can not help you solve the problem, could you provide us with some pictures to show the problem? We will be handed over to the technical department as soon as possible to verify the specific reasons.

    If this issue persists, please contact Ultimea customer support at for further assistance. We will service you ASAP!


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