Unable to power on?

1. Please confirm if the power adapter is properly connected.

2. Please confirm if there are lights on the speaker display screen.

Note: If the device crashes and cannot be turned on when installing new software, please contact our customer service department and we will provide you with a recovery file to solve the problem.

If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.