7. The remote doesn’t work?🔥

Ultimea
Ultimea
  • Updated

Please try these steps to solve the issue:

    1. Replace the remote batteries with new ones.
    2. Point the remote directly at the center of the Tapio VII soundbar when pressing a button.
    3. If the distance between the remote control and the main unit is too far, move it closer to the unit.
    4. If using a Bluetooth connection, some of the buttons on the remote may not be supported by the streaming application.

If this issue persists, please contact Ultimea customer support for a replacement.

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