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Ultimea Support

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Recent activity by Ultimea Support

  • Skywave X40 Soundbar Volume Peaks to Maximum Within 5 Seconds After Power-On?🔥🔥🔥

    Issue DescriptionWhen powering on the Skywave X40 soundbar, the device volume automatically rises to the peak level within about 5-7 seconds, resulting in excessively loud sound output. Root CauseT...

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  • Skywave X70 Turns On/Off Automatically？🔥🔥

    Possible Causes:1. The "Auto Standby" setting within the App is set to 24 hours. a. Please do not set the App's "Auto Standby" duration to 24 hours.  How to Adjust Auto Screen off & Auto Standby i...

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  • How to Pair the Subwoofer with the Skywave X60 Soundbar?

    The subwoofer has been paired with the soundbar by factory.If thereis no sound coming from the subwoofer,you need to re-pair the soundbar with the subwoofer.If the connection is lost,press and hold...

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  • How to set up the Skywave X60?

    Step 1Align the joints of the three parts.Step 2Twist to connect.  （Note: Please do not splice while powered on, as this may cause a crash or other functional abnormalities.）Plug the power cord int...

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  • How to Connect Surround Speakers to the Skywave X60 Soundbar?

    The surround speaker has been paired with the soundbar by factory. If there is no sound coming from the surround speakers, you need to re-pair the soundbar with the surround speaker.If the connecti...

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  • How do I reset the Skywave X60 to factory settings?

    There are 2 ways to achieve a factory reset:1. Power on, and long press the remote "MUTE" 5S to release to restore the factory settings. The soundbar LED will show the “REST”. 2. Select "Restore De...

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  • How to Fix No Sound on the Skywave X60 Surround Speakers?

    Check that the surround speaker adapter is properly connected and ensure the surround speaker indicator light is functioning normally. Verify whether the surround speaker indicator light is steady...

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  • How to Resolve Bluetooth Stuttering on the Skywave X60？

    It is recommended to prioritize using a mobile phone to connect via Bluetooth for playback.Keep the Bluetooth connection distance within 5 meters.If Bluetooth lag occurs, try powering off and resta...

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  • How to Fix Other Issues on the Skywave X60 (No Sound, Intermittent, Delay, etc.)？

    We recommend performing a power-off and restart of the device.If the issue persists after a power cycle, please perform a factory reset by either pressing and holding the remote control’s mute butt...

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  • How to Fix Intermittent Noise or Crackling on the Skywave X60 Surround Speakers or Subwoofer？

    The Skywave X60 soundbar connects via wireless signal. Optimize the environment and placement by ensuring there are no obstacles between the surround speakers/Subwoofer and the main unit.Keep the d...

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