Ultimea Support
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Recent activity by Ultimea Support
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How to Pair the Subwoofer with the Skywave X100 Soundbar?
The subwoofer has been paired with the soundbar by factory.If the connection is lost, please follow these steps:Press and hold the "Xupmix" button on the remote control for 5 seconds to enter SUB p...
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How to Resolve Bluetooth Stuttering on the Skywave X100？
It is recommended to prioritize using a mobile phone to connect via Bluetooth for playback.Keep the Bluetooth connection distance within 5 meters.If Bluetooth lag occurs, try powering off and resta...
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Skywave X100 OTA Update Process & Timeline
Upgrade Process & Timeline1. The Soundbar OTA update through the app usually takes approximately “15–20 minutes”, while in some cases it may take “30–40 minutes”. During the update process, please ...
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How to Reset the Skywave X100 to Factory Settings?
Power on, and long press the remote "MUTE" 5S to release to restore the factory settings. The soundbar LED will show the “REST”.
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Skywave X100 Troubleshooting & After-Sales Support
When system issues occur, please follow the steps below in sequence to resolve the problem.Five-Level Troubleshooting Procedure1. Basic operation check Try switching input sources or adjusting the...
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Why does Auracast have Limited Range or Unstable Performance?
Auracast is still being continuously optimized in the current software version, and its real-world performance can vary significantly depending on the environment. Factors such as wall obstruction,...
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Does it Support Automatic Room Calibration or Microphone-Based Calibration?
Automatic room calibration is currently not supported. This feature is under planning and evaluation for potential future implementation.
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Can the Speaker Stand Rotate?
The stand supports slight rotational adjustment of approximately “10–20°”. Larger rotation angles are not recommended, as they may cause the mounting screws to loosen.
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Why can’t Switch EQ modes when playing DTS content?
When DTS audio is being played, the system will automatically operate in “DTS mode only”, and EQ mode switching is currently unavailable. Please stay tuned for future firmware updates for potential...
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Does it Support Spotify Connect or Apple AirPlay?
Currently, these features are not supported. We recommend connecting via Bluetooth or using a compatible external streaming device for playback.
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